Privacy Policy
Last updated: January, 2024
1. Commitment to Privacy
1.1. Posttraumatic Peace (PTP) Coaching ("us," "we,", "our", “PTP” or “PTP Coaching”) is dedicated to upholding the privacy of our clients, staff, visitors of PTP Coaching, and those accessing our website.
1.2. PTP Coaching adheres to the Privacy Act 1988 (Cth) (Privacy Act), the Australian Privacy Principles, and relevant laws governing the handling of Personal Information and Sensitive Information, especially related to health services.
2. Definitions
2.1. Personal Information: Information held by PTP that identifies or can reasonably identify an individual. This may encompass details like name, address, email, and phone number.
2.2. Sensitive Information: In-depth details such as racial or ethnic origin, political opinions, religious beliefs, health information, etc.
2.3. Handling Sensitive Information involves significant obligations and risks under the Privacy Act.
3. Collection of Your Data
3.1. PTP collects and stores Personal Information and Sensitive Information ("your Data") entered on our website or provided directly. This includes contact details, payment info, health data, personal and family history, and voluntary information.
3.2. Sensitive Information, such as health-related data, is only collected with your explicit consent or knowledge.
3.3. Data collection methods encompass various channels, including but not limited to in-person interactions, website interactions, and information exchange during service provision.
3.4. Additionally, we may gather supplementary personal data when you provide feedback, alter contact preferences, respond to surveys, or communicate with us.
4. Use of Your Data
4.1. Personal Information will be used for the purposes for which it was collected. This will usually be for the provision of services to you, but may also include including account maintenance and payment processing.
4.2. PTP may use Personal Information to share updates on services/products or to enhance service quality.
4.3. Personal Information may be used for other purposes, reasonably expected by you or allowed by the Privacy Act, like legal advice, and to effect or enforce transactions, or in an emergency.
4.4. Sensitive Information is only used for the purpose for which it was collected, other than as permitted by the Privacy Act. For example, we may use your Sensitive Information in an emergency to prevent harm to you or another person.
5. Disclosure of Your Data
5.1. Personal Information may be disclosed to authorised personnel or third parties necessary for service delivery.
5.2. We may disclose your Data to comply with legal obligations, protect rights or safety, or for analytical and research purposes.
5.3. Health Information may be shared with relevant parties or as required by law.
6. Security of Your Data
6.1. PTP takes reasonable steps to safeguard your Data from unauthorised access or alteration.
6.2. Various physical, technical, and administrative measures are in place to protect collected Data.
7. Access to Your Information
7.1. You have the right to request details of your Data held by us in accordance with the Privacy Act by contacting us at: hello@posttraumaticpeace.com
7.2. If any Data is inaccurate, incomplete, or misleading, contact us for rectification at:
8. Marketing Emails
8.1. If you have provided us with your contact details, we may send you direct marketing emails about relevant services/products, unless you have opted-out of such emails.
8.2. Opt-out instructions are provided in promotional emails.